Your Privacy Rights
In Alberta, all businesses must comply with the Personal Information Protection Act (PIPA). These obligations extend to lawyers and law firms, including RedFrame Law. PIPA gives you rights concerning the privacy of your personal information. You can view PIPA at https://www.oipc.ab.ca/legislation.aspx.
RedFrame Law is responsible for the personal information we collect and hold. To ensure this accountability, we have developed this policy, and trained our lawyers and support staff about our policies and practices.
Why Does RedFrame Law Need Personal Information?
RedFrame Law provides legal services to a wide range of clients. In the course of our business, we may also from time to time produce direct marketing materials concerning our services and developments in the law.
What personal information do we collect?
Personal information is any information that identifies you, or by which your identity could be deduced.
As lawyers, our governing professional bodies obligate us to collect personal information and copies of identification documents from our clients before we can begin providing legal services. These requirements can be found under Part 5 of The Rules of the Law Society of Alberta (http://www.lawsociety.ab.ca/lawyer_regulation/act_rules_code.aspx).
Furthermore, in order to provide you with effective legal representation, we may collect specific information about you, your business(es) and any other personal information relevant to the legal services you have retained us to provide.
If we are not able to collect and use your personal information, then we could not provide you with legal services.
How do we collect your personal information?
We collect information only by lawful and fair means and not in an unreasonably intrusive way. Wherever possible we collect your personal information directly from you, at the start of a retainer and in the course of our representation. Sometimes we may obtain information about you from other sources, for example:
In most cases, we will ask you to specifically consent, if we collect, use, or disclose your personal information. Normally, we ask for your consent in writing, but in some circumstances, we may accept your oral consent. Sometimes, your consent may be implied through your conduct with us.
Use of Your Information
We use your personal information to provide legal advice and services to you, to administer our client billing databases, practice management systems and to include you in any direct marketing activities. If you tell us that you no longer wish to receive information about our services, or about new developments in the law, we will not send any further material. We will never disclose your personal information to any third party to enable them to market their products and services.
Disclosure of your Personal Information
Under certain circumstances, RedFrame Law will disclose your personal information:
Updating Your Information
Since we use your personal information to provide legal services to you, it is important that the information be accurate and up-to-date. If during the course of the retainer, any of your information changes, please inform us so that we can make any necessary changes.
Is My Personal Information Secure?
RedFrame Law takes all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access, modification or disclosure. Among the steps taken to protect your information are:
Access to Your Personal Information
You may ask for access to any personal information we hold about you. Summary information is available on request. More detailed requests, which require archive or other retrieval costs, may be subject to our normal professional and disbursement fees.
If RedFrame Law holds information about you and you can establish that it is not accurate, complete and up-to-date, RedFrame Law will take reasonable steps to correct it.
Can I be Denied Access to My Personal Information?
Your rights to access your personal information are not absolute. We may deny access when:
If we deny your request for access to, or refuse a request to correct information, we shall explain why.
Can I request anonymity?
Whenever it is legal and practicable, we may offer you the opportunity to deal with general inquiries without providing your name (for example, by accessing general information on our website). The Proceeds of Crime (Money Laundering) and Terrorist Financing Act requires us to confirm the identity of all new clients. This Act may also require us to disclose information to FINTRAC (Financial Transactions Reports Analysis Centre of Canada) in relation to certain large cash transactions.
To help us make credit decisions about clients, prevent fraud, check the identity of new clients and prevent money laundering, we may on occasion, request information about you from the files of consumer reporting agencies.
Communicating with Us
Email, cellular telephones, facsimile transmissions and correspondence through cloud computing services (for example, sharing documents on Google Drive, Microsoft OneDrive, etc.) are not 100% secure mediums, and you should be aware of this when contacting us to provide personal or confidential information.
Requests for Access
If you have any questions, or wish to access your personal information, please write to our Privacy Contact, Gregory K. Pang, #605, 10080 Jasper Ave NW, Edmonton, Alberta, T5J 1V9, 1.780.394.1707.
If you are not satisfied with our response, the Office of the Information and Privacy Commissioner can be reached at #410, 9925 - 109 Street NW, Edmonton, Alberta, T5K 2J8, 1.888.878.4044.
If you apply to RedFrame Law for a job, we need to consider your personal information, as part of our review process. We normally retain information from candidates after a decision has been made, unless you ask us not to retain the information. If we offer you a job, which you accept, the information will be retained in accordance with our privacy procedures for employee records.
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